Service Interruption for Reply Application

Incident Report for Reply

Resolved

This issue is now resolved and web app is back up!
Posted Oct 29, 2019 - 19:32 UTC

Update

Our dev team is on call with our service provider, trying to determine the issue on their end, that led to outrage on our servers. We would like to note, that API is functional as well as chrome extension. Sequences are sending emails as planned. We do not have an ETA for resolution at the moment
Posted Oct 29, 2019 - 19:27 UTC

Update

We are still working with our service provider to resolve the issue
Posted Oct 29, 2019 - 17:24 UTC

Identified

We have identified the issue. Sequences should be sending as expected. ETA for resolution - 30 minutes
Posted Oct 29, 2019 - 16:04 UTC

Investigating

We are currently investigating a degradation of service to the Reply application. Customer may experience issues with logging in, slow loading
Posted Oct 29, 2019 - 15:27 UTC
This incident affected: Reply Web Application and Reply API.