Reply.io - Service Interruption

Incident Report for Reply

Resolved

As of now, the login issues have been fully resolved, and all systems are operational.

The earlier disruptions were caused by an outage with Amazon servers affecting some third-party providers. Those services have since recovered, and normal functionality has been restored across the platform.

We’ll continue to monitor system performance to ensure stability.

Thank you for your patience and understanding.

Posted Oct 20, 2025 - 12:04 UTC

Identified

Starting from 6:00 a.m. UTC, some users experienced intermittent issues logging into the platform due to an ongoing outage with Amazon servers affecting several of our third-party providers.

Other platform functionality - including email sending, triggers, API, and integrations - continues to operate normally.

Our team is monitoring the situation and will provide updates as soon as the affected services are fully restored.

Posted Oct 20, 2025 - 10:39 UTC

This incident affected: Reply Web Application.