Sent emails are not reflected in sequence stats

Incident Report for Reply

Resolved

The issue has been resolved. All sent emails are now marked in stats as sent immediately and everything that went out before the fix is visible on UI.

We would like to thank you for your patience and understanding.

Posted Feb 05, 2021 - 11:52 UTC

Investigating

Dear customers,

There have been a few repots that sent emails might not be shown in sequence stats or on people page within the sequence. That means that even though the emails are sent, there is no indication of that within the sequence.

Our development team is aware of the issue and is investigating the cause of it.

More updates will follow

Posted Feb 05, 2021 - 10:58 UTC

This incident affected: Reply Web Application, Reply API, and Reply Company Website.