Sent emails are not reflected in sequence stats

Incident Report for Reply

Resolved

The issue has been resolved. All sent emails should be visible in Stats within sequences now.

Thank you for your patience and understanding

Posted Feb 10, 2021 - 17:13 UTC

Investigating

Dear customers,

Starting from 15:20 UTC, sent emails might not be shown in sequence stats or on people page within the sequence. That means that even though the emails are sent, there is no indication of that within the sequence.

Our development team is aware of the issue and is investigating its cause.

More updates will follow

Posted Feb 10, 2021 - 16:23 UTC

This incident affected: Reply Web Application, Reply API, and Reply Company Website.