The migration is complete now. All sequences that were not sending follow ups will send them now if the schedule is open or during the next available time. Activity and Inbox should show data on sent emails as well.
Thank you for your patience and have a great weekend!
Posted Jun 21, 2020 - 14:45 UTC
Identified
We have received reports that some sequences are not sending follow ups as planned. This is related to ongoing data migration and we are doing our best to complete it as soon as possible.
We appreciate your patience on the matter and apologize for the inconvenience this may cause you.
Posted Jun 19, 2020 - 12:55 UTC
Investigating
Dear customers,
We are migrating some parts of our database at the moment and some of you might notice that sent emails are not displaying in prospect activity or Inbox within the sequence. This is a temporary inconvenience and as soon as the migration is over, the data will be restored.
All sequences are sending as planned and in full capacity
We will send you an update as soon as migration is complete
Posted Jun 19, 2020 - 10:38 UTC
This incident affected: Reply Web Application, Reply API, and Reply Company Website.