Import isn't working

Incident Report for Reply

Resolved

There was a brief interruption of Reply's application's import service.

Customers may have experienced errors when trying to upload CSV files to Reply.

The cause of the issue was identified. It was fixed and the issue has been resolved. All services are back working as expected.

Posted Sep 17, 2021 - 14:17 UTC

Update

We are continuing to investigate this issue.

Posted Sep 17, 2021 - 14:13 UTC

Investigating

All customer accounts are experiencing issues with Import at the moment - it's taking a long time to finish the import. Our dev team is already looking into it

Posted Sep 17, 2021 - 13:58 UTC

This incident affected: Reply Web Application.