Reply.io - Service Interruption

Incident Report for Reply

Resolved

We experienced intermittent service disruptions starting around 7:00 a.m. UTC due to an Amazon Web Services (AWS) outage that affected several third-party systems integrated with our platform.

As a result, some users were temporarily unable to log into their accounts. All other platform components - including email sending, triggers, and API functionality - remained operational during this period.

We have not deployed any changes or fixes at this stage, as the issue is fully dependent on the availability of the affected third-party services. Our team is actively monitoring the situation and will restore full functionality once those systems are back online.

Posted Oct 20, 2025 - 06:00 UTC