Starting from Tuesday, September 28th we received a few reports of some replies not being detected. The issue has been resolved for all replies to emails sent starting from September 30th. If a reply has not been detected within 24h, we recommend making such prospect as Replied manually to avoid future correspondence.
If you have any questions or need help, please contact our support team in chats or at firstname.lastname@example.org
This incident affected: Reply Web Application.